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FAQS

GENERAL

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.

That’s great! You can buy up to eight of any specific item per order online. If you’d like to place a larger order, please call Customer Care so we can help you complete your order.

Simply go to your Shopping Bag and enter your code in the Promotion Code section on the right of the screen. Click the arrow button to apply the promotion code. The offer will then be applied to your order summary.

All offers are available for a limited time only and are subject to availability. Offers can’t be combined unless otherwise noted. If you have any problems using an offer code, get in touch with our Customer Care team.

The best way to find out about our latest offers is by signing up for our emails, and by following us on Facebook and Instagram. These are the main ways we communicate our latest offers and promo codes.

We accept American Express, Discover, Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.

You can also choose to pay with PayPal or AfterPay and you’ll be sent to the official payment site to complete your payment. Once you’ve done this, you’ll be redirected back to our website to confirm your order and finalise payment. You can also pay fully or partially with a valid online gift voucher.

Yes, all prices are GST inclusive.

At Jurlique, we have always believed passionately in providing our consumers with highly effective, potent skin care products, developed with respect for our environment and without the use of animal testing.

We adhere to the strict requirements of the European Cosmetics Directive (76/768 ECC) and the European Commission Regulation (1223/2009), which prohibits the commissioning and testing on animals, of products and ingredients, for the purpose of developing new cosmetic products. Our skin care products are tested on consenting human volunteers by means of a “Cumulative Irritation Test” which determines the irritation and/or sensitization potential of a product after repeated application to the skin of human subjects.

We do not test our cosmetic and therapeutic products on animals as part of our product development process, we do not outsource this activity to any third parties, nor have we ever included animal testing in our product development process in the past. We work closely with our ingredient vendors to ensure they are aware of our company values and policies. We continue to adhere to the strict requirements of global cosmetic regulations regarding animal testing, with utmost respect for our customers and environment.

Additional information relating to local market laws

In China, local laws and regulations require that all cosmetic products imported into China undergo animal testing to demonstrate consumer safety as part of the product registration process.

Finished product samples are required to be submitted to a third party laboratory in China for testing in order to generate a safety profile for the product. This is a mandatory legal requirement applicable to all cosmetic products imported into China.

Considerable research has been undertaken into non-animal testing alternatives and China’s Food and Drug Administration, or CFDA has recently implemented a new registration process for certain cosmetics produced in China which means that animal testing will no longer be mandatory for these products. We are encouraged by this progress and are eager to see China amend its laws to extend this to allow alternatives to animal testing for imported cosmetic products. We will work closely with our Chinese agent to ensure that the alternative testing methods are utilised for our products as they are approved.

We only offer gift wrapping at our Jurlique Standalone Stores. We do not offer gift wrapping for any online purchases. Our online invoices do not include prices.

ACCOUNT

Go to our Create an account page, enter your name and email address, and create a password. Don’t forget to sign up for our newsletter by ticking the box, so you can receive our latest offers.

Creating an account means you’ll be able to order your favourite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.

You can shop without creating an account by choosing “Checkout as guest”, but you’ll have to re-enter your personal and delivery details every time you place an order.

If you had an account on our old online store, you will need to reset your password in order to access it. Reset your password here.

Click on the “Reset your password” link on the “Log in” page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.

Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.

You can unsubscribe from our emails by clicking the "unsubscribe" link on the bottom of the emails themselves. We’ll be sorry to see you go.

SPA

To ensure you have time to unwind and enjoy a skin consultation with your Jurlique Beauty Therapist, please arrive 15 minutes prior to your appointment. Please understand that if you arrive late, your treatment time may need to be reduced accordingly. Mobile phones should be switched off when entering the treatment area. Children under sixteen must be accompanied by an adult.

Your enjoyment and privacy are important to us. Please let your Beauty Therapist know if there is anything we can do to improve your comfort during your treatment.

For your safety, please inform your Jurlique Beauty Therapist of any health conditions so that we can customize your treatment accordingly. If you are currently under medical supervision, undergoing treatment from your health care practitioner for any condition, or if you suffer from allergies, physical ailments or are pregnant, some treatments may not be advisable.

Please contact your Jurlique Beauty Therapist directly prior to your appointment.

If you are pregnant some treatments are not recommended for women in their first trimester and some facial treatments are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.

If paying by Gift Card, please contact your store directly and quote your Gift Card number at the time of booking.

You can share your Jurlique Spa experience with someone you love. Please contact your Jurlique store directly to let me know that you would like to have a double booking.

Please note: We can only accommodate a group booking of 4 people in our Rundle Street, Adelaide store.

Should you need to reschedule, cancel or amend your appointment 24 hours’ notice is required. Cancellations or rescheduling with less than 24 hours’ notice may incur a 50% cancellation fee.